Interested in working in the telecommunications industry?

We are seeking for a passionate and dynamic Field Technician to join our team of experts. Your tasks will include the following:

• Creates and executes work plans for projects and reviews, as appropriate, in compliance with changing needs and requirements.

• Provides support to existing infrastructures.

• Manages the operational aspects and scope of each project on a daily basis.

• Works in a team and has the ability to work with a wide variety of personalities.

• Responsible for reporting to customer locations to conduct site surveys for wireless services and Wi-Fi LAN installations and repairs.

• Provides mentoring and assistance to other employees and/or clients.

• Prepares and keeps up-to-date network diagrams and required documentation.

• Is available to travel to clients’ locations (local travel).

• Troubleshoots, evaluates, and monitors situations or problems and makes recommendations for solutions while escalating the situation, as necessary.

• Submits data to the ticketing system accurately and completely to document problems including diagnostic results and multiple product correlations as well as document escalation process and repair outcome information.

• Is available in an on-call capacity at any time and day, as needed.

• Assists in the preparation of cost estimates for projects.

• Manage inventory of wireless equipment.

• Performs other duties as needed and required.

Skills:

• Possesses basic skills working with IP Addresses and computer management.

• Ability to work with multiple tasks.

• Monitoring analysis skills and to determine the appropriate actions in each situation.

• Learns quickly and adapts to a changing environment with ease.

• Inductive and deductive reasoning.

• Focuses on customer service.

• Works independently, efficiently, and with attention to detail.

• Responsible.

• Dynamic.

Knowledge:

• Basic knowledge of networking (including ping and traceroute) and Exchange.

• Has basic knowledge of internetworking switches and routers.

• Familiarity with wireless technology.

• You have had exposure to Help Desk or Customer Service jobs using remote tools to work with hardware and software.

• Excellent written communication skills.

• Experience working with network monitoring (What’s Up, Nagios, Netflow) is preferred.

• Presents excellent communication skills with clients and the work team.

• Command of Spanish (advanced) and English (advanced) languages is required.